Shipping and Delivery
We try our best to get our products to you as soon as possible. However I am working with other companies to fulfil these products and use their delivery so if there is longer delivery time than expected I can only apologise and ask for your patience. You will be updated via email as and when your package is likely to arrive and if there is delays.
Terms of Service
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.
Delivery for Flawless Paws Pet food items will be within 1-3 days after the order is confirmed.
Delivery charge for Mainland UK is £4.99
Highlands/Islands is £7.99-12.99
Cancellation and returns
You have the right to cancel an order with us if you do so before the product has been shipped. We, as the seller, have the right to charge a 20% restocking fee.
Returns are only accepted if the product is unopened. If there is evidence of fault in the product, a refund may be granted, at the discretion of the seller.
To return the product, the buyer must package and return the product to the following address at the cost of the buyer:
Cherry Tree Farm
The seller will inform the buyer when the product is received and provide a refund in full (excluding shipping costs) if it is deemed that the claim is in accordance with this returns policy.
I'm always looking for new and exciting opportunities. If your product fits in with the others I have on my site and you want to sell here then please let me know!