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Frequently Asked Questions

Looking for more information about our services? Scroll below to review a collection of some of the most common questions people have asked us in the past. If you aren’t able to find what you’re looking for, please get in touch. We are here to help.

  • When will I get my order?
    As soon as payment has been recieved the order should ship and be with you between 1-5 days. Raw food is next day delivery Be aware that there are Royal mail strikes up until Christmas and extra pressure on delivery services. If your order hasn't arrived within the given time frame please contact me and i can find out what is going on for you
  • Why should I change my dogs food to yours?
    Take a look at the back of your current dogs food, find the ingredients. Is there 1, maybe 2 or 3 things that you cant pronounce or have no clue what they are or why they are even in your dogs food? That is the reason why you should switch over to Flawless Paws Dog Food. Every ingredient you will know what it is, you can pronounce all of them and all of them are explained as to why they are in the food in the first place! The ingredients I have carefully researched to be in the dog food are specifically chosen because of the health benefits that they can provide to your dog. All the foods I am selling are Grain Free which gets rid of all the extra bulking agents that dogs dont need and just leaves the stuff they do need.
  • I don't know what to pick for my dog?
    Thats ok, if you leave me a message or find me on Live Chat we can discuss any health issues your dog may have and how the food may help. For example puppies require a different food type to help with their development, large breeds require higher joint aids to keep their joints supple, senior dogs have a need to stay lighter in weight and nimble on their joints so more things are added into their foods. If your dog has intolerances we can find a recipe to suit your dog and ensure they dont have any issues.
  • How long does a 1-2-1 session take?
    Depending on the issue I schedule the first session to be about an hour. This way I can assess the problem have a chat with you and give a few training techniques to help correct.
  • My dog is having issues at home, do you come out?"
    If a home consult is what you believe is needed then yes I will come to your house. However I only drive within a certain radius.
  • What classes do you run on Tuesday evenings?
    Puppy class - 6:30pm until 7pm Obedience class - 7pm until 7:30pm Trick class - 7:30 until 8pm Puppy class is for those up to a year and Obedience/Trick class is for those over a year.
  • I have rescue dog, over a year old but not done much training. What class is best?"
    I would probably recommend Puppy class to start with and then work up to Obedience when you are ready. Puppy class is all very beginner type stuff and essential for rescues. Going straight into Obedience would be too hard.
  • My dog isnt great with certain breed types, can he still come?"
    Well, depends on what you mean by ''isnt great''. If your dog is aggressive, shows teeth, raises hackles, barks etc then no. I ONLY allow dogs that i can trust with all my regulars. I am aware that certain breeds get others on ''guard'' but if a dog is well socialisd with a variety of dogs these issues wont arise. If your dog is merely worried by larger breeds but doesnt react in an aggressive manner then day care can help give your dog more confidence with a greater range of dog breeds. All new dogs MUST attend a half day assessment day and then pass in order for them to be allowed to come to day care on a regular basis
  • How many dogs do you have in at one time?
    So we are lucky enough to have 8 regular dogs that join us on Tuesday and Thursdays Some only come for half days and others are there all day.
  • Are you licensed?
    Yes, Fully licensed by the Maidstone Borough Council
  • Are you Insured?
    Yes, Fully Insured
  • Can I stay with my dog while they get groomed?
    If there is a medical reason for your staying then, Yes, of course. However in general, we would say no because dogs tend to play up more when their owners are in the room, making things harder for the groomers. There are sofas to sit on in the waiting area or you can wait in your car just outside.
  • My dog isnt keen on the groomers, can you help?"
    For some it can be a stressful experience if they havent had the proper introductions. We try and help where we can to reduce stress on your dog by taking the time that they need, only having one dog in per groomer at a time and use positive reinforcement. For many dogs, getting their nails clipped can be the worst bit, but with time and patience many dogs come round to know that its not that bad.
  • My dog has sensitive skin, what shampoos do you use?
    I have a range of shampoos that can help with sensitive skin conditions. Hypoallergenic shampoos and medicated. If you have a shampoo at home youd rather me use i can do that as well.
If you have any further questions please get in touch...

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